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MAIN OFFICE: (219) 253-6601
INTERNET SUPPORT 24/7: (219) 253-7649
PHONE SUPPORT: (219) 253-8200

Voice Mail

Voice Mail Instructions

In the information age, having your voice heard is a challenge. When what you have to say makes the difference, it is important that your message gets through. There is no better way to make sure your message is clear, than when you say it in your own words. Monon Telephone Company has an integrated way to make sure your voice will be heard by using Voice Mail.


Access your mailbox

1.  Dial 253-5555

Then Either:

    • Press # if calling from the phone your voice mail is assigned to

      - or -
    • If using Auto Login and accessing from your home phone no entry is required

      - or -
    • Enter your telephone number (219-253-xxxx), if calling from a remote phone.

2.  If requested, Enter your password, followed by the # key.

     (Your password will be default of four zeros (0000) until you change it.)

Main Menu:

    • Press 1 to retrieve messages
    • Press 3 to send
    • Press 7 for current date and time
    • Press 9 for mailbox setup.
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Access your sub mailbox

1.  Dial 253-5555

Then Either:

    • Press # if calling from the phone your voice mail is assigned to

      - or -
    • If using Auto Login and accessing from your home phone no entry is required

      - or -
    • Enter your telephone number (219-253-xxxx), if calling from a remote phone.

2.  If you are the Group Administrator and wish to record a group greeting, press * to access the Group Greeting Menu. A voice prompt will guide you through those steps.

  - or -

  Enter your sub-mailbox number.

3.  If requested, Enter your password, followed by the # key.

     (Your password will be default of four zeros (0000) until you change it.) 

Main menu:

    • Press 1 to retrieve messages
    • Press 5 to hear which sub-mailboxes have new messages

      - or -
    • Press 9 for mailbox setup.
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Set-up your mailbox

There are 5 Options in the Mailbox Set-up Menu:

  1. Press 1: Greeting options. (You can disregard this step if you choose to use the default greeting)
  2. Press 2: Change password
  3. Press 3: Notification Options
  4. Press 4: Disable/Enable Auto-Login
  5. Press *: Return to main menu

To change or record your greeting:

  1. Press 1: Greeting options
  2. Press 2: Re-Record your greeting
  3. Press #: End recording function
  4. Press 1: Listen to greeting

To create multiple greetings:

  1. Press 5: Pick a new greeting. Then choose a new greeting # (2-9).
  2. Press 2: Record greeting
  3. Press #: End recording function. Repeat steps 5 & 6, choosing a different greeting # each time
  4. Press 5: Pick a new greeting. Then choose the greeting you wish to become active
  5. Press *: Return to main menu.
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Retrieve your messages

There are 3 Options in the Message Retrieval Menu:

  1. Press 1: New Messages
  2. Press 2: Saved Messages
  3. Press *: Return to main menu

Listen to Messages:

  1. Press 1Play or Replay message
  2. Press 2: Save message and go to next
  3. Press 3: Delete message and go to next

Undelete Message:

Don't hang up. Follow the voice prompts to listen to the messages.

Once you have played the message you deleted, 

  1. Press 4: Save message as new
  2. Press 5: Reply to a message (1)
  3. Press 6: Forward message (1)
  4. Press 7: Skip back three seconds
  5. Press 8: Pause or continue message 
  6. Press 9 : Skip forward three seconds
  7. Press * : Return to Main Menu
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Change your password:

1.  Press 2 –Change your password

2.  Enter password, followed by the # key. The password is any series of up to 16 digits you choose. You will be unable to access your mailbox without this password, so be sure to choose one you remember.

3.  To verify, Enter your password, followed by the # key.

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